STRATEGIC SERVICES FOR A SUPERIOR OUTCOME
Organizational Studies
Glancy Consultants can review your organization and recommend process improvements, optimal staffing levels and best practices to help you more efficiently and effectively accomplish your mission. We interview staff and key stakeholders, analyze permit, plan review and inspection data and review department workflows to develop a set of realistic recommendations that improve productivity and customer service at the same time. We help you remove bureaucratic roadblocks that often prevent staff from being successful but retain or develop valuable checks that prevent mistakes. This ensures that everything you do adds value to the community.
LET US REVIEW YOUR PROCESSES TODAY - WE CAN HELP
Program Development
Community development is constantly changing, with an ever-increasing focus on reduced design and construction time frames. In addition, there is an often-unrealistic expectation for instant answers and results. This can make it difficult for a municipality to ensure code compliance while meeting all other customer expectations. Glancy Consultants can help you develop programs and services that simplify development and reduce plan review time while maintaining code compliance. Examples include:
- Adaptive Reuse
- Permit by Inspector
- Automated Online Permitting
- Annual Facilities Program
We can also suggest and help you implement the latest technologies to improve efficiency and customer service.
WE HAVE ANSWERS & PROVEN RESULTS, CONTACT US TODAY
Implementation / Change Management
Often the most difficult aspects of process improvement is the implementation phase. Management and production staff are frequently overwhelmed with the day to day business and find it difficult to devote adequate resources to implementation. Change is rarely successful if staff doesn’t understand the object of the change, how it helps the department accomplish its mission and their role in the process. We have spent many years implementing process improvements and new programs and changing cultures and have developed a very systematic and successful approach to change management. We explain that customer service is not a “give away”, it is helping customers to comply with codes and ordinances in the most efficient way possible. Glancy Consultants can help you implement recommendations by:
- Defining success so that everyone is on the same page
- Developing informational material and conducting outreach to stakeholders
- Assisting with staff training to ensure that they understand the process and their role in it
- Establishing and analyzing key metrics to verify that intended improvements are met